Terms of Use - Enrola

Enrola Terms of Use

1. General Provisions

1.1. About this document

These Terms of Use (hereinafter — Terms) govern the relationship between ENROLA GLOBAL LTD (Companies House 16588390, England and Wales) — and, for users resident in the Republic of Uzbekistan, its wholly-owned subsidiary ООО "ENROLA" (TIN 312 977 390) — (hereinafter collectively — Company, "we", "us"), and the user (hereinafter — User, "you") when using the website https://enrola.ai/, Telegram bot, mini-app, and browser extension of Enrola (hereinafter collectively — Platform).

1.2. Acceptance of Terms

By using the Platform, you confirm that you have read, understood, and agree to comply with these Terms and our Privacy Policy. If you do not agree with any provisions, please do not use the Platform.

1.3. Company Information

  • Global operator: ENROLA GLOBAL LTD
  • Registration number (UK): 16588390 (Companies House, England and Wales)
  • Registered office (UK): 126 East Ferry Road, London, Greater London, United Kingdom, E14 9FP
  • Local operator for Uzbekistan (wholly-owned subsidiary): ООО "ENROLA" (ENROLA LLC)
  • TIN (UZ): 312 977 390
  • Registered office (UZ): Tashkent, Mirzo-Ulugbek District, Ulugbek, Hamid Olimjon MFY, Irrigator mavzesi
  • Email: [email protected]
  • Telegram: @enrolaai

2. Service Description

2.1. What is Enrola

Enrola is a platform for selecting universities and educational programs abroad. The platform uses artificial intelligence technologies and scientifically based methodology (RIASEC) for personalized recommendations in Uzbek, Russian, and English.

2.2. Our services include:

  • Selection of universities and programs based on your profile
  • Testing of career interests and personal qualities (RIASEC)
  • Information about admission requirements, tuition fees, and deadlines
  • Assistance in preparing and submitting documents
  • Free visa requirements checker for any country (visa type, documents, processing times, fees)
  • UK Visa Compliance Engine — automated document and financial evidence analysis using specialized AI agents, generating a UKVI compliance report
  • Individual visa application support from our team
  • Information support at all stages

2.3. Important Limitations

Enrola is an information and consulting service. We provide information, recommendations, and assistance in submitting documents, but:

  • We do not guarantee admission to the university
  • We do not guarantee obtaining a visa
  • We do not guarantee receiving a scholarship or financial aid
  • Final decisions on enrollment are made by universities
  • Decisions on visa issuance are made by the relevant government bodies

The Visa Compliance Engine analyzes your documents and data against official UKVI immigration rules using specialized AI agents and automatic document recognition (OCR). Assessment results are advisory in nature and do not constitute legal advice. For complex immigration situations, we recommend consulting a licensed immigration adviser (OISC-registered adviser or solicitor).

UKVI immigration rules are updated periodically. We make reasonable efforts to keep the rules in our system up to date, however we do not guarantee that the data on the platform reflects the latest changes in real time. We recommend verifying key parameters (financial thresholds, country lists, document requirements) with the primary source at GOV.UK, as well as with your university's international office.

3. Registration and Account

3.1. User Requirements

The Platform is intended for users aged 16 and over. Users under 18 are recommended to use the Platform with the knowledge of parents or legal guardians.

3.2. Your obligations during registration

When registering and using the Platform, you agree to:

  • Provide accurate and up-to-date information about yourself
  • Timely update your profile data
  • Ensure confidentiality of account access data
  • Immediately notify us of unauthorized access to the account
  • Use only one account

3.3. Document Authenticity

You bear full responsibility for the authenticity of uploaded documents (passport, diplomas, certificates). Providing fake or unreliable documents is grounds for immediate termination of services and may entail legal liability.

4. Rules of Use

4.1. Permitted Use

You may use the Platform for:

  • Searching and comparing educational programs
  • Taking tests for specialty selection
  • Getting information about universities and requirements
  • Submitting applications to universities through our service
  • Getting consultations on visa issues

4.2. Prohibited Use

When using the Platform, it is prohibited to:

  • Provide false information or fake documents
  • Create multiple accounts
  • Use the Platform on behalf of another person without their consent
  • Copy, distribute, or use Platform content for commercial purposes
  • Attempt to gain unauthorized access to Platform systems
  • Use automated means for data collection (parsing, scraping)
  • Post malicious software
  • Violate intellectual property rights

5. Cost, Payments and Refunds

5.1. Free Services

The following services are provided free of charge:

  • Selection of universities and programs
  • RIASEC testing and career interests
  • Basic information about programs and requirements
  • Consultations via chatbot
  • Visa requirements checker for any country
  • Step-by-step wizard and document upload for UK visa compliance check (preliminary compliance status)

5.2. Paid Services

Paid services include: the full visa compliance report with detailed recommendations, category scores, and UKVI provision references (one-time payment); and individual visa application support from our team. The cost and payment terms are clearly indicated before such services are provided, and payment is made only after your explicit consent. We may introduce additional paid services from time to time; the description, price, and terms of each will be shown before purchase, and these Terms and the refund provisions below apply to them.

5.3. Commissions from Universities

We may receive commissions from universities upon student enrollment. This is standard practice in the industry and does not affect the cost of education for you. See more in the Privacy Policy.

5.4. Payment methods and delivery

All payments for Enrola services are one-time. Payments are processed by our payment providers — Payme for payments in Uzbek so'm (UZS) and Stripe for international cards. Enrola does not receive or store your full bank-card details; card data is handled solely by the payment provider under its security standards. Paid digital services are delivered immediately after successful payment — your visa compliance report is generated and made available in your account. Services delivered by our team (such as individual support) begin within the timeframe stated at purchase.

5.5. Service guarantee

We guarantee delivery of the specific digital service you pay for (for example, generation of your visa compliance report). This is a guarantee of service delivery only — it is not a guarantee of any visa, admission, or scholarship outcome, which is decided solely by the relevant authorities.

5.6. Refunds and cancellation

The following refund terms apply to paid services on Enrola:

  • Before delivery — if you have paid but the service has not yet been generated or used, you may request a full refund.
  • If we fail to deliver or the service is defective — if, through a fault on our side, the service is not delivered, cannot be re-delivered, or is materially defective (for example, the report is not generated or is corrupted), you are entitled to a full refund or, at your choice, re-delivery.
  • After a digital service is delivered — because the visa compliance report is delivered and used immediately, once it has been generated and made available in your account it is non-refundable, except where the two points above apply or where mandatory consumer-protection law requires otherwise.
  • Services delivered by our team — for individual support, you may cancel before the work is completed and receive a pro-rata refund for the portion not yet provided.
  • Refund window — refund requests must be made within 14 calendar days of payment.
  • How to request — email [email protected] with your account email and proof of payment. We respond within 10 business days. Approved refunds are returned to your original payment method (Payme or Stripe, depending on how you paid); the time for funds to appear depends on your bank or provider.
  • Your statutory rights — nothing in these Terms limits your mandatory rights as a consumer under the law of your country of residence (for residents of Uzbekistan, including the Law "On Protection of Consumers' Rights" and the Law "On Electronic Commerce").

5.7. Exchange

Digital services are not subject to exchange; the remedies above (refund or re-delivery) apply instead.

6. Intellectual Property

6.1. Company Rights

All rights to the Platform, including design, logos, texts, databases, program code, algorithms, and RIASEC testing methodology, belong to the Company or its licensors. Use of any Platform materials without written permission is prohibited.

6.2. Your Content

By uploading documents and information to the Platform, you grant us the right to use these materials solely for providing services: program selection, application submission, document analysis using OCR and specialized AI agents as part of visa compliance checks, and generating compliance reports. We do not use your documents for other purposes without your consent.

7. Limitation of Liability

7.1. Informational Nature of Service

Information on the Platform is for informational purposes. We make reasonable efforts to maintain data relevance, but do not guarantee its completeness, accuracy, or timeliness. University requirements and visa rules may change.

7.2. Limitation of Liability

The Company is not liable for:

  • University decisions to refuse enrollment
  • Government body decisions to refuse a visa, including cases where the applicant followed the recommendations of the Visa Compliance Engine
  • Changes in university requirements or visa rules
  • Actions of third parties (universities, embassies, partners)
  • Losses arising from providing inaccurate information by you
  • Inaccuracies in automatic document recognition (OCR) results or AI agent analysis
  • Technical failures beyond our control

7.3. Maximum Liability

To the maximum extent permitted by applicable law, the aggregate liability of the Company for any claims related to the use of the Platform is limited to the amount actually paid by you for paid services in the last 12 months, or 100 US dollars, whichever is greater.

8. Termination of Use

8.1. Your Right to Terminate

You may stop using the Platform and delete your account at any time by sending a request to [email protected].

8.2. Our Right to Terminate

We may suspend or terminate your access to the Platform in case of:

  • Violation of these Terms
  • Providing false information or fake documents
  • Fraudulent or illegal actions
  • Upon request of government bodies

9. Changes to Terms

We may update these Terms. We will notify you of significant changes via email or notice on the Platform at least 14 days before the changes take effect. Continued use of the Platform after changes take effect means your consent to the updated Terms.

10. Governing Law and Dispute Resolution

10.1. Governing Law

These Terms are governed by the laws of the Republic of Uzbekistan for Users resident in Uzbekistan, and by the laws of England and Wales for all other Users. Mandatory consumer-protection rights in your country of residence continue to apply where they override this choice of law.

10.2. Dispute Resolution

In case of disputes, the parties shall make reasonable efforts to resolve them through negotiations. If the dispute cannot be resolved within 30 days, it may be referred to: (i) the competent court in Tashkent, Republic of Uzbekistan, where the User is resident in Uzbekistan; or (ii) the competent court in London, United Kingdom, for all other Users.

10.3. Consumer Rights

Nothing in these Terms limits your legal rights as a consumer in accordance with the applicable legislation of your country of residence.

11. Other Provisions

11.1. Entire Agreement

These Terms together with the Privacy Policy constitute the entire agreement between you and the Company regarding the use of the Platform.

11.2. Severability

If any provision of these Terms is found invalid, the remaining provisions remain in full force.

11.3. Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of such right or provision.

12. Contact Information

For all questions related to these Terms:

  • Email: [email protected]
  • Telegram: @enrolaai
  • Address (Uzbekistan): Tashkent, Mirzo-Ulugbek District, Ulugbek, Hamid Olimjon MFY, Irrigator mavzesi
  • Address (United Kingdom): 126 East Ferry Road, London, Greater London, United Kingdom, E14 9FP
  • Phone (United Kingdom): +447470689953
  • Phone (Uzbekistan): +998 94 044 55 45

Last updated: June 9, 2026.